Milestone payment protection for UK home renovations.
Funds held in regulated escrow and released milestone by milestone — homeowners keep control, builders get paid the moment work is signed off.
UK-incorporated
Companies House 16521097
FCA-regulated payment rails
via Online Payment Platform Limited (FRN 1003976)
Funds ring-fenced in escrow
Released milestone by milestone
UK-based founder and team
Real humans, UK time zone
How Renopay Works
A fair, transparent payment platform where funds are secured before work begins.
Agree the Schedule
Break the project into clear milestones. Both parties digitally agree on the deliverables and costs for each stage, ensuring total clarity before work starts.
Fund the Vault
The homeowner deposits the milestone value into the secure vault. The funds are locked—the homeowner cannot withdraw them, and the builder has proof the money is ready.
Approve & Release
Upon completion, the homeowner releases payment via the app. If a dispute arises, funds remain frozen in the vault—neither party can access them until resolved.
Simple, fair pricing
No hidden fees. No subscription costs. Just a small transaction fee to secure your funds.
Homeowners
Protect your budget from risk.
- Only pay for completed work
- Funds are fully ring-fenced
- Arbitration support included
- No monthly subscription
Builders & Trades
Standard fee 1% + VAT per milestone.
- Proof of funds before you start
- Paid on milestone approval
- Reduce admin & chasing invoices
- Priority support
Transparent Pricing
See exactly what you pay and what you save.
Estimated Fee Savings
£1,500
See how much you save on administration costs compared to traditional contract management.
With Renopay
Traditional Route
Typical cost for manual valuations, site visits, and payment certificates.
Why Renopay defeats the old way
Compare the protection, speed, and cost of using Renopay versus cash or a Quantity Surveyor.
| Feature | Renopay | Cash / WhatsApp | QS Drawdown |
|---|---|---|---|
| Proof of Funds | Verified Instantly | None | Partial |
| Payout Speed | On approval | Days/Weeks | Weeks (Net 30) |
| Funds Location | FCA-Authorised Escrow | Builder's Bank | Homeowner's Bank |
| Dispute Resolution | Neutral Mediation Support | None (Small Claims Court) | Expensive Legal Process |
| Cost of Protection | 1% per party, +VAT for builders Sign up your business | None (High Risk) | £5k+ Fees |
Trust & Safety
How we protect every party.
Every payment is safeguarded, every milestone tracked, and every dispute handled fairly so both sides can focus on the work.
FCA-authorised payments
Funds are handled via Online Payment Platform Limited (OPP) - regulated, compliant, and bank-grade secure.
Milestone-based escrow
Money is held per milestone and only released once the homeowner actively approves the work.
Transparent, Fair Pricing
Homeowners pay 1% per milestone. Builders pay 1% + VAT per milestone. No monthly subscription, no hidden costs.
Independent Dispute Resolution
We don't take sides. If a dispute arises, milestone funds pause in escrow. If you can't resolve it via your dashboard, an independent RICS expert assesses the work to ensure a fair, objective distribution of funds.
Release on approval
Builders get paid once the homeowner taps 'Approve,' keeping cash flow healthy and predictable.
Indisputable Records
Goodbye to "he said, she said." Every approval, message, and payment is time-stamped in the dashboard, giving you a permanent digital record.
Dispute Process
What happens if there’s a dispute?
Renopay is built for real renovation projects. If there’s a disagreement, the disputed milestone stays locked in escrow while you follow a clear, step-by-step process.
1.Raise a snag or dispute
Explain the issue and add photos to your dashboard.
2.Milestone funds pause in escrow
The disputed milestone stays securely locked while you work it out.
3.14-day resolution window
Agree on a fix, partial release, or completion — all directly on the platform.
4.Request an independent RICS assessment
If you still can’t agree, you can request an independent assessment from a RICS Chartered Surveyor.
5.Escrow distribution
The milestone is distributed by our payment partner, on Renopay’s instruction, based on the objective assessment outcome and the project terms.
Common questions about the dispute process
Renopay’s dispute process for renovation payments ensures milestone funds stay protected in escrow for home renovations — backed by an independent expert assessment when needed.
Frequently asked questions
Still unsure? Email hello@renopay.co.uk and we’ll help you decide if milestone escrow is right for your project.
Book a 30-minute call
Book a 30-minute call
For builders and architects exploring Renopay. Pick a time that works.
Prefer email?
Drop us a line at hello@renopay.co.uk and we will set up a call.